Welcome to Bharatpur Bazar. By using our services, you agree to follow these terms and conditions. It is important to read and understand these terms. If you do not agree with them, do not use our services.
Bharatpur Bazar is a partnership that provides grocery delivery services in Bharatpur, Nepal. We aim to make it easy for people to buy grocery items from the comfort of their homes. Our goal is to deliver a wide variety of high-quality products to our customers while ensuring great service. We value your time and convenience and strive to meet your grocery needs.
To order products from Bharatpur Bazar, you must create an account on our website at bharatpurbazar.shop. During the registration process, you will need to provide some personal information, including:
When you register, you agree to give correct and up-to-date information. It is your responsibility to keep your account information safe and secure. If you notice any unauthorized access to your account, you must inform us immediately. You are responsible for everything that happens under your account.
Bharatpur Bazar offers a wide range of grocery items to meet your everyday needs. Some of the products you can find on our website include:
We work hard to keep our website updated with the latest stock. However, please note that the availability of products can change based on demand and supply. We reserve the right to add, change, or remove products and services at any time without prior notice. If a product you ordered is not available, we will inform you as soon as possible.
To place an order, you can browse our selection of products on our website and choose the items you wish to purchase. Once you have selected your items, you can proceed to checkout. During the checkout process, you will see the delivery charges and total amount for your order. Although there is no minimum order requirement, delivery charges will apply based on your order size. After you place your order, you will receive a confirmation message through SMS or email, which will include details of your order, the expected delivery time, and the delivery charges.
Bharatpur Bazar delivers groceries across Bharatpur, especially in areas like Bharatpur-4, 7, 9, and 10. We strive to deliver your order as quickly as possible, usually within 24 hours. However, sometimes things may happen that are out of our control, like bad weather or traffic jams, which can delay your delivery.
If we cannot deliver your order within the 24-hour timeframe, we will call you to ask if you still want the delivery. Delays can happen due to natural causes or technical issues, but these instances are rare. If our website experiences downtime or issues, we will communicate updates through our social media channels.
Currently, Bharatpur Bazar only accepts cash payments at the time of delivery. We are planning to add an online payment option through eSewa soon. All prices displayed on our website are in Nepalese Rupees (NPR) and include applicable taxes. You must pay the total amount at the time of delivery, which includes your order total and delivery charges.
You can only cancel your order if it has not yet been accepted by our staff. Once an order is accepted and processed, you cannot cancel it. To cancel an unaccepted order, you can:
We have the right to refuse or cancel any order if necessary. If we must cancel your order because we cannot fulfill it, we will refund any payments made.
Bharatpur Bazar operates under a strict no-refund policy. We do not issue refunds after your order has been delivered, except in rare cases, such as receiving the wrong items or damaged products upon delivery. If your order arrives damaged, you must report the issue immediately upon receipt for us to evaluate and resolve it.
Your privacy and data security are very important to us. We collect personal information only to provide you with our services effectively. The information you provide during registration and ordering is stored safely in our encrypted database. We do not share your information with third parties, unless required by law or to fulfill our services, such as delivering your order. If you change your phone number or address, we will clear all your data from our database, ensuring we do not keep any personal information.
Customer Communication: By using our services, you agree to receive communications from Bharatpur Bazar. This may include order updates, promotional offers, and important announcements via SMS, email, or other methods.
Bharatpur Bazar is committed to providing high-quality products and services. However, we cannot be held responsible for:
If any events occur that are beyond our control, we do not take responsibility. Customers must understand that these factors can result in delays in delivery.
Bharatpur Bazar reserves the right to update or change these terms and conditions at any time. We will inform you of any significant changes through various channels, such as social media, SMS, or other communication methods. If you continue to use our services after changes are made, you accept the new terms.
These terms and conditions are governed by the laws of Nepal. If any disputes arise from your use of our services, they will be resolved according to the legal jurisdiction that applies to Bharatpur, Nepal.
For inquiries, concerns, or feedback regarding these terms and conditions, contact us at:
Phone: 9865000218
Email: [email protected]
Website: bharatpurbazar.shop